Retours & échanges

Exchange and Return Policy:

• Exchange and return are guaranteed rights for all our customers and apply to all products offered on our store.
• All products displayed on our store are eligible for exchange and return according to the terms and conditions stated on this page.
• Returns or exchanges are possible if the product is in its original condition at the time of purchase and sealed in the original packaging.
• Returns within three (3) days and exchanges within seven (7) days from the date of purchase.
• Please contact us through our "Contact Us" page or via our telephone numbers to request a return or exchange.
• Please take a photo of the product and send it along with the city, address, and order number to be exchanged for another product in case the product is spoiled or has a specific defect, or does not meet the agreed upon specifications.
• The full amount will be refunded to the customer if the product received is completely different from the product description on our website.
• We are not responsible for any expectations of product usage by the customer that are not mentioned on the product page on our website.
• A 30% deduction or a minimum value of 25 AED will be applied if the customer does not want the product and there is no defect or any significant issue mentioned.